Terms of Service

GENERAL TERMS AND CONDITIONS – STRELA 2000 Ltd.

These General Terms and Conditions govern the relationship between STRELA 2000 Ltd., acting as Lessor, and the individual user – Client, who uses the electric vehicle rental service.

By accepting these Terms and Conditions, the Client declares that they have read, understood, agreed to, and undertake to comply with them.


I. Definitions

“Client” – an individual, legally licensed driver holding a valid EU driving license, who uses a rental vehicle.
 “Lessor” – STRELA 2000 Ltd.
 “Vehicle” – the specific vehicle provided for use under the rental agreement.
 “Rental Period” – the period during which the vehicle is reserved and used by the Client.
 “Damage” – any damage to the vehicle, whether visible or hidden, including but not limited to bodywork, interior, battery, electronics, tires, and windows.
 “Tariff List” – an appendix containing fixed penalties and fees in case of violations.


II. Rental and Vehicle Provision

  1. STRELA 2000 Ltd. provides the Client with a technically sound and roadworthy vehicle.
  2. All inspections and maintenance are the responsibility of the Lessor.
  3. The Client performs a visual inspection upon receiving the vehicle and must report any existing damage before the start of the rental.
  4. If no damage is reported, the vehicle is deemed accepted without remarks.


III. Client Obligations

  1. The Client agrees to use the vehicle carefully and in good faith, for personal use only.
  2. The Client is responsible for all traffic violations, fines, and penalties imposed by authorities during the rental period.
  3. The use of the vehicle off public roads or for unauthorized activities is prohibited.
  4. The Client must immediately notify the Lessor in the event of an accident, damage, theft, or incident.
  5. The Client must return the vehicle in the same condition in which it was received.
  6. The Client is responsible for all damages occurring during the rental period, regardless of whether they were caused by the Client or by a third party, unless an official report from a competent authority identifying the responsible party is provided.


IV. Penalties and Fees

  1. Fine for illegal parking or vehicle removal by the Urban Mobility Center – 1000 BGN / 511 EUR
  2. Lost key – 195 BGN / 100 EUR
  3. Exceeding the rental period – charged according to the current hourly or per-minute tariff.
  4. No refunds are due for early return of the vehicle.
  5. All damages caused during the rental period shall be paid by the Client depending on the extent of the damage.
  6. Failure to report existing damage may result in the damage being deemed caused by the Client.
  7. The parties agree that the amounts listed in the Tariff represent agreed administrative and service fees, not penalties, and the Lessor is not required to prove the actual amount of damages incurred.


V. Insurance and Liability

  1. The vehicles are insured in accordance with Bulgarian legislation.
  2. The Client may choose additional personal or property insurance if offered.
  3. STRELA 2000 Ltd. is not responsible for bodily injury or death caused due to negligence or improper use of the vehicle.
  4. For damages not covered by insurance (battery, electronics, tires), the Client bears full financial responsibility.


VI. Payments

  1. All rental fees and charges are paid in advance or at the beginning of the rental period.
  2. In case of non-payment within 7 days after the rental, the Company has the right to automatically collect the due amount via the Client’s provided payment card.
  3. In case of delay exceeding 7 days, STRELA 2000 Ltd. has the right to initiate legal proceedings.
  4. In case of repeated non-payment, the Client’s access to the service may be suspended.
  5. By accepting these Terms and Conditions, the Client expressly authorizes the Company to charge and collect all amounts due, including rental fees, extensions, damages, fines, administrative fees, penalties, and any other charges, by debiting the payment card provided by the Client, without the need for additional authorization for each individual transaction.
  6. In the event of non-payment, the Company has the right to initiate legal proceedings, and all court and enforcement costs shall be borne by the Client.
  7. The Client agrees that the Company has the right to collect all amounts due under this agreement through the payment card provided by the Client, including after the rental period has ended.


VII. Acceptance of the Terms

  1. The Client accepts these Terms via an electronic checkbox before booking or by signing upon receiving the vehicle.
  2. The Client signs a declaration confirming that they are fit to drive and bear full responsibility for their actions while operating the vehicle.
  3. If any clause is deemed invalid, the remaining clauses remain in force.
  4. Acceptance of the Terms and completion of a reservation constitute a binding contract between the parties.


VIII. Applicable Law and Disputes

  1. These Terms are governed by Bulgarian law.
  2. All disputes shall be resolved by the competent court in Sofia, Bulgaria.
  3. In case of force majeure (natural disasters, accidents, etc.), the parties shall not be liable for failure to perform obligations.


APPENDIX (ANNEX) A – TARIFF OF FINES AND FEES


  • Vehicle removal by Urban Mobility – 1000 BGN / 511.29 €
  • Lost key – 100 BGN / 51.13 €
  • Exceeding rental period – 10 BGN / 5.11 € per hour
  • Minor cosmetic damage (scratch) – from 150 BGN / 76.69 €
  • Medium damage (bumper, panel) – from 500 BGN / 255.65 €
  • Severe damage (impact, electrical damage, battery assessed cost + 10% administrative fee
  • Damage caused by the Client not covered by insurance – full reimbursement
  • Failure to report damage – 100 BGN / 51.13 €
  • Refusal to pay due amounts – legal action under the Obligations and Contracts Act
  • Trash left in the vehicle – 10 €
  • Excessive interior dirt – 40 €
  • Smoking in the vehicle – 100 €
  • Pet hair cleaning – 40 €
  • Odor removal treatment – 80 €


© STRELA 2000 Ltd.

Privacy Policy

Last updated: 2025

We, “Strela 2000” EOOD  (“Strela 2000”, “we”), are committed to protecting the personal data of our customers and partners. This Policy explains what data we collect, why we process it, and what rights you have under Regulation (EU) 2016/679 (GDPR).


1. What personal data we collect?  When using our services, we may collect the following data:

  • Identification data: name, nationality, signature;
  • Contact details: phone, email;
  • Booking and payment data: selected rental plan, rental time, payment processor information (we do not store card numbers);
  • Location data: vehicle location during use (via GPS);
  • Incident data: damages, accidents, reports from insurers or authorities.


2. Why we process personal data?

  • To provide the car rental service (GDPR Art. 6(1)(b) – performance of a contract);
  • To ensure the safety and protection of the vehicle (GDPR Art. 6(1)(f) – legitimate interest);
  • For accounting and tax purposes (GDPR Art. 6(1)(c) – legal obligation);
  • For marketing communications – only with your explicit consent.


3. Data retention periods

  • Booking and contract data: up to 5 years (accounting requirements).
  • GPS logs: up to 6 months after use.
  • Damage/incident data: until the insurance/legal process is completed.
  • Marketing data (email, phone): until consent is withdrawn (if given).


4. Who we share data with?

  • With partner hotels, only if necessary for customer identification and vehicle handover;
  • With payment processors (Visa, Mastercard, Apple Pay, Google Pay) – for processing payments;
  • With insurers, police, or public authorities – only if there is a legal basis;


5. Your rights

As a data subject, you have the right to:

  • Access your personal data;
  • Request correction or deletion (“right to be forgotten”);
  • Restrict processing;
  • Object to processing (e.g., GPS tracking outside service provision);
  • Lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP).


6. Data security

  • Data is stored on secure servers, accessible only by authorized personnel.
  • Paper records are stored in locked cabinets.
  • We use encrypted connections (HTTPS) and modern security measures.


7. Contact details

For any questions regarding your personal data:

Strela 2000 EOOD.
Address: Sofia, Bulgaria
Email: strela2000b2b@gmail.com
Phone: +359 877718393


Premium Safety Package – Terms and Conditions


1. Provider:
Strela 2000 EOOD, registered in Bulgaria provides this optional add-on as part of its car-rental service.

2. Nature of the Package:
The Premium Safety Package is not an insurance policy sold to the customer.

It represents an extension of Strela 2000’s existing corporate accident coverage, underwritten by LEV INS AD, through which protection is extended to occupants of Strela 2000 vehicles during valid rental periods.

3. Coverage:

  • Maximum coverage: €10,000 per seat in case of accidental death or permanent disability resulting from a traffic accident involving the rented vehicle.
  • Applies to the renter and one passenger occupying the insured vehicle.
  • Coverage applies only during the active rental period confirmed by Strela 2000’s booking system.

4. Activation:
The package becomes active when selected and paid for as part of the rental checkout process.

5. Claims:
In case of an incident, Strela 2000 will assist in forwarding the claim to LEV INS AD according to the insurer’s procedures. Strela 2000 does not determine or pay compensation directly.

6. Exclusions:
Coverage does not apply in cases of:

  • Driving without a valid license;
  • Driving under the influence of alcohol or narcotics;
  • Unauthorized use of the vehicle;
  • Use outside the Republic of Bulgaria (unless approved in writing).

7. Price:
The Premium Safety Package is offered at €5 per booking, including all applicable taxes.

8. Contact:
For information or claim assistance:
📞 +359877718393
✉️ strela2000b2b@gmail.com
🏢 Strela 2000 EOOD, Sofia, Bulgaria