Terms of Service

2026

These General Terms and Conditions govern the relationship between STRELA 2000 Ltd., acting as Lessor, and the individual user – Client, who uses the electric vehicle rental service.


By accepting these Terms and Conditions, the Client declares that they have read, understood, agreed to, and undertake to comply with them!


I. Definitions


“Client” – an individual, legally licensed driver holding a valid EU driving license, who uses a rental vehicle.
“Lessor” – STRELA 2000 Ltd.
“Vehicle” – the specific vehicle provided for use under the rental agreement.
“Rental Period” – the period during which the vehicle is reserved and used by the Client.
“Damage” – any damage to the vehicle, whether visible or hidden, including but not limited to bodywork, interior, battery, electronics, tires, and windows.
“Tariff List” – an appendix containing fixed fees and charges in case of violations.


II. Rental and Vehicle Provision


  • STRELA 2000 Ltd. provides the Client with a technically sound and roadworthy vehicle.
    All inspections and maintenance are the responsibility of the Lessor.
  • The Client performs a visual inspection upon receiving the vehicle and must report any existing damage before the start of the rental.
    If no damage is reported, the vehicle is deemed accepted without remarks.
  • The Vehicle is provided with a certain battery level, which does not guarantee a minimum driving range.
    Only the battery percentage at the time of rental is included in the price.
  • The Client is responsible for planning usage accordingly and recharging the vehicle, where necessary, at their own expense.
  • The Client shall not leave the vehicle on public roads and must return it to the designated rental location.


III. Client Obligations


The Client agrees to use the vehicle carefully and in good faith, for personal use only.

The Client is responsible for all traffic violations, fines, and penalties imposed during the Rental Period.

The use of the vehicle off public roads or for unauthorized activities is prohibited.

The Client must immediately notify the Lessor in the event of an accident, damage, theft, or incident.

The Client must return the vehicle in the same condition in which it was received.

The Client must return the vehicle to the designated drop-off location associated with the booking.

The Client is responsible for all damages occurring during the rental period, regardless of fault, unless an official report identifying a third party is provided.


Control and Lessor Intervention

The Lessor reserves the right to monitor in real time the Vehicle’s location, condition, and battery level.

In cases of risk, improper use, low battery, or inability to complete the rental properly, the Lessor may issue binding instructions to the Client.

The Client is obligated to comply with such instructions immediately.

Failure to comply, delay, or partial compliance constitutes a violation.

The Lessor reserves the right, where technically possible, to restrict or terminate vehicle usage remotely.


Prohibition of Vehicle Abandonment


Leaving the Vehicle outside the agreed return location without explicit approval from the Lessor is considered abandonment.

Abandonment includes, but is not limited to:

  • Leaving the vehicle on a public road
  • Leaving the vehicle with insufficient battery for normal operation
  • Rendering the vehicle unusable for the next Client

In such cases, the Client bears full responsibility for all resulting costs, damages, and operational losses.


Battery Usage and Charging

The battery level at the start of the rental is included in the price.

The Client must maintain sufficient battery level to ensure proper operation of the Vehicle.

Battery levels are defined as follows:

  • Below 20% – risky use
  • Below 15% – violation
  • Below 10% – serious violation

If the battery drops below 20%, the Client must immediately proceed to return or charge the Vehicle.

The Client must NOT continue normal usage at low battery levels.

The Client must NOT return the vehicle below 10% battery.

The Client must NOT abandon the vehicle below 15% battery under any circumstances without explicit approval.

Any continued use under low battery conditions is considered improper use and assumption of risk by the Client.


IV. Penalties and Fees


Fine for illegal parking or vehicle removal – 1000 BGN / 511 EUR
Lost key – 195 BGN / 100 EUR

Exceeding the rental period – charged according to the applicable tariff.

No refunds are due for early return.

All damages are payable by the Client based on assessment.

Failure to report damage may result in it being attributed to the Client.

All listed amounts are agreed service and administrative fees and do not require proof of actual damages.


Operational Disruption and Loss of Revenue

If the Client’s actions or negligence result in:

  • service interruption
  • inability to serve subsequent bookings
  • operational intervention by staff

the Lessor has the right to charge compensation for operational disruption and loss of revenue.

This fee may be determined based on missed bookings or operational impact and may reach up to 500 EUR.


V. Insurance and Liability


Vehicles are insured in accordance with Bulgarian law.

The Client may opt for additional coverage if available.

The Lessor is not responsible for injury or death caused by improper use or negligence.

Damages not covered by insurance (including battery, electronics, tires) are fully borne by the Client.

Battery depletion below safe operating levels is considered improper use and is not covered by insurance.


VI. Payments


All fees are payable in advance or at the start of the rental.

In case of non-payment within 7 days, the Lessor may automatically charge the Client’s payment method.

In case of delay beyond 7 days, legal action may be initiated.

Repeated non-payment may result in suspension of access.

By accepting these Terms, the Client gives irrevocable consent for the Lessor to charge all amounts due, including fees, damages, penalties, operational losses, and administrative costs, without additional authorization.

The Client agrees that such amounts may be determined unilaterally by the Lessor based on internal assessment and operational data.

All legal and enforcement costs shall be borne by the Client.


VII. Acceptance of Terms

The Client accepts these Terms electronically or by signing upon vehicle handover.

The Client declares they are fit to drive and fully responsible for their actions.

If any clause is invalid, the rest remain in force.

Acceptance constitutes a binding agreement.


VIII. Applicable Law and Disputes

These Terms are governed by Bulgarian law.

All disputes shall be resolved by the competent court in Sofia, Bulgaria.

Force majeure releases both parties from liability.


APPENDIX A – FEES and Fines

Vehicle removal – 1000 BGN / 511 EUR
Failure to return vehicle to designated location – 100 EUR
Lost key – 100 EUR

Minor damage – from 150 BGN
Medium damage – from 500 BGN
Severe damage – assessed cost + 10% fee

Uninsured damage – full reimbursement
Failure to report damage – 100 BGN


Cleanliness Fees

Trash – 10 EUR
Excessive dirt – 40 EUR
Smoking – 100 EUR
Pet hair – 40 EUR
Odor removal – 80 EUR



Battery & Operational Fees

Battery below 10% – 100 EUR
Returning below 15% – 100 EUR
Abandonment with critical battery – 200 EUR + recovery costs

Failure to follow instructions – 100 EUR

Operational disruption – up to 500 EUR

Emergency recovery – 100 EUR + 20% administrative fee

Privacy Policy

Last updated: 2025

We, “Strela 2000” EOOD  (“Strela 2000”, “we”), are committed to protecting the personal data of our customers and partners. This Policy explains what data we collect, why we process it, and what rights you have under Regulation (EU) 2016/679 (GDPR).


1. What personal data we collect?  When using our services, we may collect the following data:

  • Identification data: name, nationality, signature;
  • Contact details: phone, email;
  • Booking and payment data: selected rental plan, rental time, payment processor information (we do not store card numbers);
  • Location data: vehicle location during use (via GPS);
  • Incident data: damages, accidents, reports from insurers or authorities.


2. Why we process personal data?

  • To provide the car rental service (GDPR Art. 6(1)(b) – performance of a contract);
  • To ensure the safety and protection of the vehicle (GDPR Art. 6(1)(f) – legitimate interest);
  • For accounting and tax purposes (GDPR Art. 6(1)(c) – legal obligation);
  • For marketing communications – only with your explicit consent.


3. Data retention periods

  • Booking and contract data: up to 5 years (accounting requirements).
  • GPS logs: up to 6 months after use.
  • Damage/incident data: until the insurance/legal process is completed.
  • Marketing data (email, phone): until consent is withdrawn (if given).


4. Who we share data with?

  • With partner hotels, only if necessary for customer identification and vehicle handover;
  • With payment processors (Visa, Mastercard, Apple Pay, Google Pay) – for processing payments;
  • With insurers, police, or public authorities – only if there is a legal basis;


5. Your rights

As a data subject, you have the right to:

  • Access your personal data;
  • Request correction or deletion (“right to be forgotten”);
  • Restrict processing;
  • Object to processing (e.g., GPS tracking outside service provision);
  • Lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP).


6. Data security

  • Data is stored on secure servers, accessible only by authorized personnel.
  • Paper records are stored in locked cabinets.
  • We use encrypted connections (HTTPS) and modern security measures.


7. Contact details

For any questions regarding your personal data:

Strela 2000 EOOD.
Address: Sofia, Bulgaria
Email: strela2000b2b@gmail.com
Phone: +359 877718393


Premium Safety Package – Terms and Conditions


1. Provider:
Strela 2000 EOOD, registered in Bulgaria provides this optional add-on as part of its car-rental service.

2. Nature of the Package:
The Premium Safety Package is not an insurance policy sold to the customer.

It represents an extension of Strela 2000’s existing corporate accident coverage, underwritten by LEV INS AD, through which protection is extended to occupants of Strela 2000 vehicles during valid rental periods.

3. Coverage:

  • Maximum coverage: €10,000 per seat in case of accidental death or permanent disability resulting from a traffic accident involving the rented vehicle.
  • Applies to the renter and one passenger occupying the insured vehicle.
  • Coverage applies only during the active rental period confirmed by Strela 2000’s booking system.

4. Activation:
The package becomes active when selected and paid for as part of the rental checkout process.

5. Claims:
In case of an incident, Strela 2000 will assist in forwarding the claim to LEV INS AD according to the insurer’s procedures. Strela 2000 does not determine or pay compensation directly.

6. Exclusions:
Coverage does not apply in cases of:

  • Driving without a valid license;
  • Driving under the influence of alcohol or narcotics;
  • Unauthorized use of the vehicle;
  • Use outside the Republic of Bulgaria (unless approved in writing).

7. Price:
The Premium Safety Package is offered at €5 per booking, including all applicable taxes.

8. Contact:
For information or claim assistance:
📞 +359877718393
✉️ strela2000b2b@gmail.com
🏢 Strela 2000 EOOD, Sofia, Bulgaria